In this section we aim at covering the general queries that customers have.
Can I receive a receipt from a cash job?
Yes, please ask the driver directly if you would like a receipt for a cash job. The cash receipt between yourself and the driver is not a VAT receipt or if you wish we can email you as well.
Do you charge for the car park at airports?
We track flight landing times at all major airports to ensure that car parking time is kept to a minimum. For account customers, we charge car park fees upon billing. For cash or credit card customers, an automatic £8.00 is added to your journey price, which covers your car-parking fee plus the first 40 minutes of waiting time. After the first 40 minutes you will be charged for any additional car park fees accordingly.
I’m interested in opening an account, can you send me your account price list?
If you are interested in opening an account with us, please feel free to look through our account section and discover all the benefits that come with being an account holder. We would also be happy to speak to you and assist in setting up an account. You can call us directly on 020 8563 8888.
My flight time has changed. Do you check flight times?
Yes we do, therefore when you book for an airport collection, we ask for your flight details. We have a specialist team who check flight times 24 hours a day and keep up to date of any known time changes. You don’t have to worry about informing us, we’ll automatically send your car to arrive in time for when your flight lands.
How much luggage capacity is there in a minicab?
For checking the luggage capacity click here.
Can I cancel a booking once I have made it?
As long as you cancel your car within a reasonable time frame and we have not allocated the driver, there will be no charge for a cancellation. In cases where the driver has already been allocated or travelled some distance or even arrived at the pickup address, a cancellation fee may be charged. This will be calculated based on the amount of mileage incurred.
I think I might have an account but I have forgotten the details.
If you think you have an account with Dial a Car but have forgotten the details, call us on 020 8563 8888 or email: accounts@dialacarlondon.com and we will help you find what you are looking for.
Does the amount of luggage I bring affect the price of the journey?
No, there is no extra charge regardless of the amount of luggage that you carry in one of our vehicles. However luggage capacity may be restricted depending on how many passengers are being carried in the vehicle. For more information on luggage capacity, click here
